HRACI October Meeting
Thursday, October 16, 2008
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Beast Management - Uncommon Conflict Resolution with Tough Critters

This session will provide unique, non-traditional and highly effective methods for managing conflict with the most insufferable and obstreperous people in the workplace, particularly after reasonable approaches have failed.

HR professionals recognize that mediation, negotiation and other “let’s be reasonable” approaches to workplace conflict often fails with intimidating, manipulative or mean-spirited people (i.e., “beasts”). Dealing with these “tough critters” requires innovative, high-impact tactics that neutralize the psychological power wielded by vexatious people.

Participants will learn:

1. Critical leverage points with tough critters.
2. The "finesse" approach to conflict.
3. Psychological Aikido.
4. Mentally disarming adversaries.
5. Managing specific types of "beasts".

About the Speaker:
Philip Chard is President & CEO of NEAS, Inc., a global EAP, Work/Life and management consultation firm serving over 300 companies representing 1.6 million lives. He writes an award-winning weekly column in the MILWAUKEE JOURNAL titled "Out of My Mind" and is author of The Healing Earth, which won the 1995 Midwest Publishers Award. Philip is a contributing write to Chicken Soup for the Woman's Soul and has been a guest expert on ABC Television's 20/20. Over the previous 3 years, he has been rated among the top 10 speakers a the National SHRM conference. He holds a master's degree in counseling psychology and taught behavioral sciences at Michigan State University for 7 years, where he received an Outstanding Faculty Award.

This program has been approved for recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

This monthly meeting will take place during the Indiana Chamber of Commerce Workplace Harassment Seminar. To register for the entire conference please visit the Chamber's website here.

Date:	Thursday, October 16, 2008 During the Indiana Chamber of Commerce Workplace Harassment Seminar
Speaker:	Philip S. chard, President & CEO, NEAS, Inc.
Topic:	Beast Management - Uncommon Conflict Resolution with Tough Critters
Location:	Indianapolis Marriott East, Veterans Ballrooms 1 & 2 7202 E. 21st St. Indianapolis, IN 46219
Agenda:	11:30 a.m. Registration & Networking 12:00 a.m. Luncheon 12:30 p.m. Announcements 12:40 p.m. Program 1:20 p.m. Adjournment
Cost:	Members $25 Guests $35 Student $15
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